Terms of Service
01. Overview
These Terms of Service apply to the use of ravelcna.com, operated by SMARTLINK INNOTECH LIMITED. By visiting our website, browsing products, placing an order, creating an account, or using any service provided through this website, you agree to follow these Terms of Service and all related policies referenced on this page.
02. Company Information
SMARTLINK INNOTECH LIMITED is a Europe-based company operating an online hat store through ravelcna.com. Our company address is RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KONG. If you have any questions about these Terms of Service, orders, payments, shipping, returns, privacy, or customer support, you may contact us at [email protected].
03. Website Use
Customers may use this website only for lawful shopping, browsing, and customer service purposes. You must not misuse the website, interfere with its security, attempt unauthorized access, submit false information, use automated systems to abuse the site, or use the website in a way that violates applicable laws or harms SMARTLINK INNOTECH LIMITED, other customers, or service providers.
04. Product Information
ravelcna.com sells hats and related headwear products. We make reasonable efforts to display product names, images, descriptions, colors, sizes, prices, and availability clearly. However, slight differences may occur because of screen settings, photography, lighting, product batches, or manual measurement. Customers should review product details carefully before placing an order.
05. Orders And Acceptance
Placing an order on ravelcna.com does not automatically mean the order has been accepted. We may review, confirm, cancel, or refuse an order if payment fails, stock is unavailable, shipping information is incomplete, fraud risk is detected, pricing errors occur, or the order cannot be fulfilled for legal, logistics, or operational reasons.
06. Customer Information
Customers are responsible for providing complete and accurate order information, including name, email address, phone number, billing address, shipping address, and payment details. Incorrect or incomplete information may cause payment failure, shipping delay, failed delivery, returned packages, or additional costs.
07. Prices And Currency
All product prices, shipping fees, discounts, and order totals on ravelcna.com are processed in Euro (EUR / €), unless clearly stated otherwise at checkout. If the customer uses a payment account or card in another currency, the customer’s bank, card issuer, PayPal, Klarna, Stripe, or other payment provider may apply exchange rates, conversion fees, or international transaction fees.
08. Payment Terms
We accept secure online payment methods that may include Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, and PayPal, depending on availability at checkout. Payments may be processed by secure third-party providers such as Stripe, PayPal, and Klarna. For full payment rules, security measures, failed payments, disputes, and refund handling, please see our Payment Policy.
09. Payment Security
SMARTLINK INNOTECH LIMITED does not store customers’ full card numbers, CVV codes, PayPal login details, Klarna login details, or complete payment credentials on ravelcna.com. Payment processing may use SSL/TLS encryption, tokenization, fraud monitoring, secure checkout technology, and provider-level security controls. We may review or cancel orders if payment risk, fraud risk, or unauthorized activity is suspected.
10. Shipping Terms
We provide worldwide shipping for our hat products. Shipping fees are divided into Europe and destinations outside Europe. European orders may qualify for free shipping according to the stated threshold, while destinations outside Europe do not receive free shipping unless clearly shown at checkout. Processing time, shipping time, carriers, customs, damaged packages, and delivery issues are explained in our Shipping Policy.
11. Delivery Responsibility
Customers must provide a correct and complete delivery address. Some packages may require signature, pickup, redelivery, or local carrier action. If delivery fails because of incorrect address information, refusal, missed delivery, or failure to collect a package, additional shipping, return, or reshipping costs may apply.
12. Customs Duties And Import Fees
Because SMARTLINK INNOTECH LIMITED is a Europe-based business providing worldwide shipping, orders shipped outside Europe may be subject to customs duties, VAT, GST, import taxes, brokerage fees, or other charges required by the destination country or region. These charges are generally the customer’s responsibility unless clearly shown otherwise at checkout. More information is available in our Shipping Policy.
13. Returns And Refunds
Customers may request a return within 30 days of receiving the order, subject to the return conditions for hats and related products. Hats must be clean, unused, undamaged, and in resalable condition. Refunds are issued to the original payment method after approval and inspection. For full return eligibility, return process, return shipping fees, damaged items, and refund timing, please see our Return & Refund Policy.
14. Hat Product Return Conditions
Because hats are wearable products, returned items must be free from sweat marks, makeup stains, perfume, smoke odor, hair products, pet hair, dirt, visible wear, deformation, broken brims, crushed crowns, or hygiene concerns. Items that are worn outdoors, washed, altered, reshaped, or returned in non-resalable condition may be refused or only partially refunded where permitted by law.
15. Refund Timing
Approved refunds are usually processed within 7 business days after return inspection, approval, or confirmation of an eligible issue. Refunds are sent back to the original payment method used at checkout. Banks, card issuers, PayPal, Klarna, Stripe, or other payment providers may require additional time to post the refunded amount to the customer’s account.
16. Privacy And Data Protection
We collect and process personal information to operate the website, process orders, confirm payments, arrange shipping, provide customer support, prevent fraud, handle returns, and comply with legal obligations. We follow applicable privacy and data protection requirements, including GDPR where applicable. For full information about data collection, payment privacy, shipping data, customer rights, security measures, Stripe, PayPal, and Klarna, please see our Privacy Policy.
17. Account And Website Security
Customers are responsible for keeping their account login details secure if account features are available. You must not share access credentials, misuse another person’s account, attempt unauthorized access, or interfere with the website’s operation. We may suspend access, cancel orders, or take protective action if suspicious or harmful activity is detected.
18. Limitation Of Liability
To the maximum extent permitted by applicable law, SMARTLINK INNOTECH LIMITED is not responsible for indirect, incidental, special, or consequential losses related to website use, product delays, carrier delays, customs delays, payment provider issues, customer address errors, or events beyond our reasonable control. Nothing in these Terms limits any consumer rights that cannot be excluded under applicable law.
19. Governing Law And Court Jurisdiction
These Terms of Service and any dispute arising from the use of ravelcna.com, purchases from SMARTLINK INNOTECH LIMITED, payments, shipping, returns, refunds, privacy matters, or related services shall be governed by applicable European laws and the laws of the country or region where SMARTLINK INNOTECH LIMITED is legally established, unless mandatory consumer protection laws provide otherwise. If a dispute cannot be resolved through customer support, the dispute shall be handled by the competent courts with jurisdiction over SMARTLINK INNOTECH LIMITED’s registered business location, and court proceedings shall be the final formal method for dispute resolution.
20. Changes To These Terms
SMARTLINK INNOTECH LIMITED may update these Terms of Service from time to time to reflect changes in our website, products, payment providers, shipping coverage, policies, legal requirements, or business operations. The updated Terms will be posted on ravelcna.com. Continued use of the website after updates means that you accept the revised Terms. If you do not agree with these Terms, please stop using the website and contact us at [email protected] for assistance.