Shipping Policy
01. Shipping Area
SMARTLINK INNOTECH LIMITED operates ravelcna.com as a Europe-based online hat store. We provide worldwide shipping to most available countries and regions. Our delivery coverage includes Europe and international destinations outside Europe, such as the United Kingdom, the United States, Canada, Australia, New Zealand, Asia, and other regions supported by our logistics partners. Some remote areas, restricted regions, military addresses, P.O. boxes, or locations with limited local carrier service may not be available for delivery.
02. Order Processing Time
Orders are usually processed within 1–4 business days after successful payment confirmation. Business days do not include Saturdays, Sundays, or public holidays. Processing may take longer during peak seasons, promotional periods, stock checks, payment review, address verification, or unexpected order volume. After your order has been packed and handed to the carrier, a shipping confirmation email will be sent to the email address provided at checkout.
03. Shipping Methods
Available shipping methods may vary depending on the delivery destination, order value, package size, and carrier availability. Standard shipping is available for most destinations. Faster shipping options may be available for selected regions only if shown at checkout. The shipping method displayed at checkout is based on the destination address and current logistics availability.
04. Shipping Time
Estimated delivery time begins after the order has been dispatched. Orders within Europe usually arrive within 5–10 business days. Orders outside Europe usually arrive within 8–20 business days, depending on the destination country, customs clearance, and local delivery network. Delivery times are estimates only and may be affected by customs clearance, carrier delays, holidays, weather, remote-area delivery, or local delivery conditions.
05. Shipping Fees
Shipping fees are divided into two shipping zones. Standard shipping is €6.99 for European orders. Standard shipping is €16.99 for all destinations outside Europe, including the United Kingdom, the United States, Canada, Australia, New Zealand, Asia, and other available international regions. The final shipping fee shown at checkout is the shipping fee that applies to your order.
06. Free Shipping
Free standard shipping is available only for European orders with a qualifying order value of €89.00 or more. The free shipping threshold applies to the product subtotal after discounts and before taxes, customs duties, or additional charges unless otherwise stated at checkout. Free shipping is not available for destinations outside Europe unless a special offer is clearly displayed at checkout.
07. Logistics Carriers
We work with international and regional logistics providers to deliver orders. Depending on the destination, route, package size, and local delivery network, carriers may include DHL, UPS, FedEx, DPD, GLS, Royal Mail, USPS, Canada Post, Australia Post, local postal services, and regional last-mile delivery providers. The final carrier may vary by destination and may not always be selected by the customer.
08. Tracking Information
After your order has been shipped, tracking information will be sent to the email address provided at checkout. Tracking updates may take 48–72 hours to appear after the package is handed to the carrier. Customers are responsible for checking tracking updates and making sure the shipping address, phone number, and email address are correct. If tracking shows an unusual delay, please contact us at [email protected].
09. Delivery, Signature, And Package Issues
Some packages may require a signature upon delivery depending on the destination, order value, carrier policy, or local delivery rules. If delivery is missed, refused, delayed because of an incorrect address, or not collected from a pickup point, the carrier may return the package to us and additional shipping or reshipping fees may apply. If your package arrives damaged, missing items, or with an incorrect product, please contact us at [email protected] within 48 hours after delivery. Please include your order number, photos of the outer package, shipping label, damaged item, and any related details so we can review the issue.
10. Customs Duties, Taxes, And Import Fees
Because SMARTLINK INNOTECH LIMITED provides worldwide shipping from a Europe-based business, orders shipped outside Europe may be subject to customs duties, VAT, GST, import taxes, brokerage fees, or other charges required by the destination country or region. These fees are not included in the product price or shipping fee unless clearly shown at checkout. Customers are responsible for paying any applicable import charges required by local authorities. Customs clearance may also delay delivery, and we are not responsible for delays caused by customs inspection, tax assessment, import restrictions, or local government procedures.