Privacy Policy
01. Privacy Policy Overview
This Privacy Policy explains how SMARTLINK INNOTECH LIMITED collects, uses, stores, protects, and shares personal information when customers visit or place orders through ravelcna.com. We operate as a Europe-based online hat store and provide worldwide shipping. We are committed to protecting customer privacy and handling personal data in a lawful, transparent, and secure manner.
02. Company Information
SMARTLINK INNOTECH LIMITED is responsible for the operation of ravelcna.com. Our company address is RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KONG. If you have any questions about this Privacy Policy, personal data processing, payment privacy, order privacy, or your privacy rights, you may contact us at [email protected].
03. Information We Collect
We may collect information that customers provide when using our website, including name, billing address, shipping address, email address, phone number, order details, product selections, payment status, delivery information, return requests, customer service messages, and other information needed to complete the order or provide support.
04. Order And Shipping Information
Because we provide worldwide shipping for hats and related headwear products, we collect shipping information required to process and deliver orders. This may include recipient name, delivery address, phone number, email address, country or region, postal code, tracking details, customs-related information, and delivery status. This information is used to prepare, ship, track, and support the order.
05. Payment Information
Payments on ravelcna.com may be processed by secure third-party payment service providers, including Stripe and PayPal. We do not store customers’ full card numbers, CVV codes, full bank account details, or complete payment credentials on our website. Payment information is processed securely by the relevant payment provider according to its own security standards and privacy practices.
06. Stripe Payment Security
Stripe may process payment-related information such as card details, payment method information, billing information, transaction identifiers, fraud prevention signals, device information, and authentication data. Stripe helps process payments, detect fraud, verify transactions, support refunds, and protect both customers and merchants. We only receive limited payment confirmation information needed to manage the order.
07. PayPal Payment Security
If PayPal is available and selected at checkout, PayPal may process account, billing, payment, transaction, and fraud prevention information directly. We do not receive or store the customer’s full PayPal login details or sensitive payment credentials. We only receive order-related payment confirmation information necessary to process, ship, refund, or support the order.
08. How We Use Personal Information
We use personal information to process orders, confirm payments, arrange shipping, provide tracking updates, handle returns and refunds, respond to customer service requests, prevent fraud, improve website performance, comply with legal obligations, and maintain accurate business records. We do not use customer information for unrelated purposes without a valid legal basis.
09. Legal Basis Under GDPR
For customers located in the European Economic Area, the United Kingdom, or other regions with similar privacy rules, we process personal data based on lawful grounds such as contract performance, legal obligation, legitimate business interests, consent where required, and protection against fraud or misuse. Order processing, payment confirmation, shipping, returns, refunds, and customer support are necessary to fulfill our contract with customers.
10. Cookies And Website Technologies
ravelcna.com may use cookies, pixels, analytics tools, session identifiers, security tools, and similar technologies to operate the website, remember cart contents, support checkout, improve website performance, prevent fraud, analyze traffic, and provide a smoother shopping experience. Customers may control cookies through browser settings, but disabling certain cookies may affect website functions.
11. Data Sharing With Service Providers
We may share necessary information with trusted service providers that help us operate the website and complete customer orders. These may include payment processors such as Stripe and PayPal, shipping carriers, fulfillment partners, website hosting providers, email service providers, analytics providers, security tools, customer support tools, and professional advisers where required.
12. Shipping Carriers And Logistics Partners
To deliver orders worldwide, we may share shipping information with logistics carriers and regional delivery partners. Depending on the destination, carriers may include DHL, UPS, FedEx, DPD, GLS, Royal Mail, USPS, Canada Post, Australia Post, local postal services, and last-mile delivery providers. Only information needed for delivery, tracking, customs handling, and delivery support is shared.
13. International Data Transfers
Because we provide worldwide shipping, customer information may be processed or transferred outside the customer’s country or region. This may happen when payment providers, shipping carriers, hosting providers, fraud prevention systems, or customer support tools operate internationally. Where required, we use appropriate safeguards to protect personal data during international transfers.
14. Information Security Measures
We use reasonable technical and organizational measures to protect customer information. These measures may include SSL/TLS encryption, secure checkout pages, access control, limited staff access, password protection, malware monitoring, website security tools, server security controls, data minimization, secure payment processing, regular system updates, and restricted access to order records.
15. Payment Data Protection Measures
Payment security is handled through secure third-party processors such as Stripe and PayPal. Sensitive payment credentials are not stored by SMARTLINK INNOTECH LIMITED on ravelcna.com. Card payments may use tokenization, encrypted transmission, fraud monitoring, payment authentication, and processor-level security controls. Where applicable, payment providers may use 3D Secure, risk checks, or additional verification to protect transactions.
16. Fraud Prevention And Risk Review
We may use order information, payment status, IP address, device signals, billing details, shipping details, and transaction history to help detect fraud, unauthorized transactions, chargeback risk, abuse, or suspicious activity. Orders may be reviewed, delayed, canceled, or refunded if we identify payment risk, address mismatch, unusual order behavior, or suspected fraud.
17. Data Retention
We keep personal information only for as long as necessary to complete orders, provide customer service, process returns and refunds, comply with tax and accounting obligations, resolve disputes, prevent fraud, and meet legal requirements. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely retain it according to applicable retention rules.
18. Customer Privacy Rights
Depending on your location, you may have the right to access, correct, update, delete, restrict, object to, or request a copy of your personal information. Customers in the European Economic Area and other GDPR-related regions may also have rights related to data portability, withdrawal of consent, and complaint submission to a data protection authority.
19. How To Exercise Privacy Rights
To exercise your privacy rights, please contact us at [email protected]. We may ask you to verify your identity before processing a privacy request to protect your information from unauthorized access. Some information may need to be retained where required for order records, tax compliance, fraud prevention, legal claims, refunds, chargeback defense, or other lawful business purposes.
20. Marketing Communications
If customers choose to receive marketing emails, we may use their email address to send updates about products, promotions, or store news. Customers may unsubscribe from marketing communications at any time by using the unsubscribe option in the email or contacting us at [email protected]. Transactional emails about orders, shipping, payments, refunds, or account matters are not marketing emails.
21. Children’s Privacy
ravelcna.com is intended for general customers and is not directed to children under the age required by applicable law. We do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided personal information to us, please contact us at [email protected] so we can review and take appropriate action.
22. Updates To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, payment services, shipping coverage, legal requirements, security practices, or business operations. The updated version will be posted on ravelcna.com. Continued use of our website after updates means the customer accepts the revised policy. For privacy, payment, or security questions, please contact SMARTLINK INNOTECH LIMITED at [email protected].