Payment Policy
01. Accepted Payment Methods
SMARTLINK INNOTECH LIMITED accepts secure online payments for orders placed through ravelcna.com. Available payment methods may include Visa, Mastercard, American Express, Discover, Klarna, Apple Pay, Google Pay, and PayPal, as shown at checkout. The available payment options may vary depending on the customer’s country or region, device, browser, payment provider availability, and checkout settings at the time of purchase.
02. Transaction Currency
All orders on ravelcna.com are processed in Euro (EUR / €). Product prices, shipping fees, discounts, taxes, duties if shown, and final order totals displayed at checkout are charged in Euro unless clearly stated otherwise at checkout. If the customer’s card, PayPal account, bank account, or payment account uses another currency, the customer’s bank or payment provider may apply its own exchange rate, currency conversion fee, or international transaction fee. These additional charges are controlled by the customer’s financial institution or payment provider and are not collected by SMARTLINK INNOTECH LIMITED.
03. Secure Payment Processing
Payments on ravelcna.com may be processed through secure third-party payment service providers such as Stripe, PayPal, and Klarna. SMARTLINK INNOTECH LIMITED does not store customers’ full card numbers, CVV codes, PayPal login details, Klarna login details, bank account passwords, or complete payment credentials on our website. We only receive limited payment confirmation information needed to process the order, confirm payment status, arrange shipping, manage refunds, and provide customer support.
04. Payment Security Measures
We use reasonable security measures to help protect the checkout process and payment-related data. These measures may include SSL/TLS encrypted transmission, secure checkout pages, tokenized payment processing, payment provider fraud monitoring, access controls, order risk review, secure server technology, and limited access to order and payment status records. Where applicable, payment providers may also use 3D Secure, bank authentication, device checks, or additional verification to help prevent unauthorized transactions.
05. Payment Authorization And Failed Payments
Orders are processed only after payment has been successfully authorized or confirmed by the selected payment provider. If a payment is declined, fails, expires, is canceled by the customer, or is flagged for review, the order may not be completed or shipped. Common reasons for failed payments include incorrect billing details, insufficient funds, expired cards, card restrictions, bank security checks, unsupported payment methods, payment provider review, or failed authentication. Customers may contact their bank or payment provider or try another available payment method at checkout.
06. Payment Review, Disputes, And Refunds
To protect customers and our store, SMARTLINK INNOTECH LIMITED may review orders for possible payment risk, billing and shipping address mismatch, duplicate transactions, unusual order activity, or suspected unauthorized use. If a customer believes there is a billing issue, duplicate charge, failed payment, unauthorized transaction, or payment dispute, please contact us at [email protected] before opening a dispute so our support team can review the order, payment status, shipping status, and related records. Approved refunds are issued to the original payment method used at checkout and are usually processed within 7 business days after approval, return inspection, or confirmation of the eligible issue. Depending on the customer’s bank, card issuer, PayPal, Klarna, Stripe, or other payment provider, it may take additional time for the refunded amount to appear in the customer’s account.